Our policy lasts for 14 days after receiving the item. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. We are not able to offer refunds/exchange for food items which have been opened, used in order to comply with health and safety regulations.
To complete your return, we require a receipt, proof of purchase or order number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days after the approval of your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and provide photographic evidence of any damages to the items within 14 days of receipt. Then send your item to: Unit 1C (First Floor), Building B, Wembley Commercial Centre, London, BEN, HA9 7UR, United Kingdom.
To return your product, you should mail your product to: Unit 1C (First Floor), Building B, Wembley Commercial Centre, London, BEN, HA9 7UR, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.